I bought my wedding dress at David's Bridal in Madison and was told they would be in touch to schedule alterations closer to the date. They never called me, so I called and made my appointment. Everything was fine until I went back to pick up my dress. The alterations lady was rude and actually forgot about me when I was putting the dress on, even though she didn't have any other customers. She didn't bother to look at my file to see what had been done to the dress or anything about me, and she acted like she just wanted to be done with me. She did have to make a few changes to my dress and did them quickly for me, but the changes shouldn't have been needed in the first place. There are a few great salespeople there who were very patient with me and kind, but overall I would not recommend this David's Bridal.
Pros: love my dress
Cons: few employees know what they're doing, unprofessional, rude
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