What a catastrophe! They had no problem calling 2 days prior to my 7yr old's birthday party to confirm every last detail and no problems with ringing up everything and having us pay the correct amount. For the first 45minutes after we arrived I asked at least 10 employees to PLEASE help us because we had a party reservation. Everyone passed me off to someone else & they all appeared confused. There was no table reserved, my guests became hungry & started to order & pay for their own food, there were no balloons that I paid for, they didn't have a cake because no one took one out of the freezer and thawed it and worst of all no one seemed to care that my child's 7th birthday party just wasn't happening! It was horrible. By the time I got someone to pay us any attention & try to get things together it was almost time for the parents to pick their children up from the party. I had kids whining & crying for cake & didn't have one & one say birthday boy. We had to stop at Baskin Robbins on the way home! Don't risk having a party here!
Cons: disaster!
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