I had to have my carpet cleaned when moving out. Never having used a carpet cleaning service before, I wasn't sure whom to call--the cheap, sketchy fly-by-night outfit with a 7-room special coupon or the 5-star-rated, universally acclaimed Neat Nix. I decided to give Nick a try.
I called Nick to get an estimate. He came and did a thorough measurement with his cool laser thingy. He explained the process to me--uses green products, safe for kids & pets, etc. He assured me that as the owner and cleaner, he stood behind his work 100%.
The quote he left me with made me freak out a little, though, because it seemed pretty high. I called ChemDry and Stanley Steemer for some comparison shopping, and Neat Nix's quote was cheaper than ChemDry and about the same as Stanley Steemer, so I decided to go with Neat Nix.
He showed up right on time and got to work with his wife to help clear out the stuff that we hadn't moved out yet. That gave me precious time to try to pack up the kitchen. They vacuumed the carpets first and then sprayed them with cleaner. He used his truck-mounted equipment to thoroughly deep-clean the carpets. There was one wax-damaged area that he tried valiantly to repair, even though the owner had caused the damage and I wasn't responsible for it. He was very concerned about me getting my feet wet and slipping on the vinyl kitchen floor, so he put a mat down that I could wipe my feet on. His wife also made sure I had a pair of booties I could wear when walking on the wet carpet.
The cleaning took a little over 2 hours, and the carpets stayed damp for 3-4 hours afterward. They looked clean and refreshed, but the traffic wear-and-tear was still visible (it is really cheap carpet, so I wasn't expecting a miracle).
Overall, Neat Nix did an excellent job with the carpet, was very attentive to detail, and seemed genuinely concerned about my satisfaction with their work. If you need to clean your carpet or upholstery, I urge you to give Neat Nix a try. It's good customer service that sets Neat Nix apart. It's very rare to have people who take real pride in their work perform a service for you. It was quite a refreshing change from the usual blase, bottom-line-watching service providers I'm used to!
Pros: prompt, courteous, efficient
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