Matt the unprofessional manager. On 5/1/09 we had a VERY negative experience with manager ""matt"" who I will refer to as the nasty Manager. The experience was so terrible that after ordering, we had to leave. Specifically, after there being a mix up with the order, he came over in a very accusatory tone, failed to resolve the issue and only aggravated the situation. He insulted my husband and I in front of our family and friends. Mat is simply in the WRONG line of work. He is so NOT a people person. In fact, he cannot handle error on behalf of his employees and expects more of his customers than he expects of himself. he is NOT courteous, NOT professional, and NOT respectful--qualities necessary to the management of a restaurant, especially a complicated burger joint.
Pros: good food
Cons: poor service
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