I wouldn't have given them any stars, but you have to give at least 1 star in order to publish a review. So, Here's the story........
My brother's car (covered under my AAA policy) broke down. I called AAA to send a tow truck for my brother's car which, again, it is covered by my policy. The driver from Westland Car Care Center shows up to tow. I hand him my card, and he begins to make a big deal about the fact that it's my card, and my brother's car. After explaining to him that his car is on my policy he continued to make a big deal about it.
Now let me remind you that AAA sent Westland Car Care Center to pick up my brother's car (his car's description) and with my name as the insurance policy holder. Now having reminded you the reader of this, the tow truck driver continued to make a big deal about it and obviously wasn't intelligent enough to grasp the situation. I told him to do his job, and he told me to F*ck off and drove away. I think the real problem was that we weren't having it towed to their facility, but a competitors facility and they didn't like that.......so they left us stranded. VERY UNPROFESSIONAL.
I spoke with the manager of Westland Car Care Center, and while telling him the story, he began to scream at me saying ""who the f*ck do you think you are to talk to me this way""!
I think the problem is that they are all non-english speaking and are not fully understanding what is being said to them. They think they can get away with doing dirty business.
I notified AAA of the incidence of course, and they dispatched another tow truck, Gardner Towing (who was excellent & very professional). I hope AAA is smart enough to stop approving Westland Car Care Center after the significant amount of bad reviews.
Pros: At least we are not mandated to go there
Cons: Bad Attitudes, nasty, unprofessional & they rip you off
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