I was given a recommendation by a friend to Karen Valenti?s North Hollywood Discount Mufflers and Brakes mechanic shop. I had taken my car to Karen Valenti twice before and received reasonable service. On my third visit I was astonished by the decline in customer service and client value. I had phoned Karen 1 week in advance to book my car in for an engine light issue that needed attention in order to pass a smog test. I agreed to pay for one of her rental cars while she worked on my car. Four days later I found myself having to make phone calls to her shop in order to find out what was going on. I discovered that my car was still sitting outside in a car park without being looked at. When I confronted her about why it had taken her 4 days to get to my car, she became defensive and snapped that she had told me that they would service my car ?when they could get to it.? I told her ?as a student in a recession, there is no way that I would agree to pay for a rental car for 4 days while my car sat in a car park.? She angrily retorted that it was my error and then went on to rudely accuse me of having her rental car for more than 4 days. I double checked my information to verify this and discovered that I had actually rented her car for LESS than 4 days. Despite Karen being ?in the wrong? regarding all of the above mentioned issues, she still had the audacity to be rude and obnoxious to me as I left her office. All I can say is: take your business to a reputable mechanic who values your business. Sadly, this woman gives female business owners a very bad name.
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