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Knows medicine not customer service - Review by citysearch c | Boodman, Neil M, Dvm - Animal Care Ctr

Boodman, Neil M, Dvm - Animal Care Ctr

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Knows medicine not customer service 5/11/2009

I have to agree with the ""Just Okay"" review by Contributor. She seems like a very competent doctor and all her treatments have been effective. However her bedside manner is lacking. I feel rushed and talked at instead of involved in the decision making process on my animal's health. I also have often gotten the feeling that they try to up-sell thier clients. They give you a laundry list of what your pet ""needs"" without much consultation to the owner whatsoever. It gives you the feeling of being blind-sided and ripped-off. Even though the items offered are beneficial, they way they're pushed on the client does not intill ease or trust at all. I feel that she could involve you more in the whole process, not rush and be more intuative to what will make her clients relax and trust her. Pros: Competent Cons: Bad bedside manner. Pricey services. more
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