No driver for the pre-paid reservation for my 90 yr old mother-in-law who arrived exactly on time at 12:30 am in PHL. Dispatcher would not tell us anything except that he had no driver. Later, I spoke to the manager and confirmed that they have no drivers after 11 pm and should not have make the reservation at all. I had asked if Dave would pick up the tab for a taxi? NO. A hotel? NO. Tough cookie. Will give you your money back if you take a different shuttle. Rude dispatcher hung up on us as did the girl answering the phone the next day when I asked if we could get a time certain for my mother-in-law under the circumstances. NO. Could have as much as a 45 min wait. I am appalled to read of people being taken off the shuttle and made to wait for another one. Thank goodness that did not happen.
Pros: On time from home
Cons: No show for pickup at PHL
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