If you want a shoe repair that walks all over you, go to Frank's. I WAS a loyal customer for years -- and challenge the reviewer below who said "no longer quality work" is the product of a single bad experience. Wrong. I 100% agree with mbromwell. Again, I was a fan for years. But, recently, I took a pair of shoes in to get stretched. Since they were made of satin, I first asked if it was even possible to stretch them ... the woman at the desk said yes. After paying, I tried them on in my car and realized they hadn't stretched AT ALL. I went back in and asked if there was anything else they could do. I did not ask for my money back, rather, just politely explained they didn't stretch. The woman at the desk informed me that, because they were made of fabric, they wouldn't stretch. Hm. I inquired as to why they didn't tell me that initially. No answer. She just went back and got the beast: Frank. Frank stormed out, told the woman to give me my money back and became extremely confrontational. He pointed to the sign that says something along the lines of "shoes repaired at own risk" (red flag) and asked me if I had read it (wish I had), continued to try and bully me ... I could go on and on. Over $8! I couldn't believe it. I didn't even ASK for the money back. After Frank's unnecessary tirade, however, I was happy to take it ... and my business ... elsewhere. You should too.
Pros: Decent selection of DIY repair products.
Cons: Dishonest, rude, overpriced, highly overrated.
more