The sales process at Strong VW seems designed by skilled psychologists, with the intent of neutralizing customers' power in the buying process so that they can be more effectively extorted. The sales model used places staff and customers in diametrical opposition to one-another, with almost no shared goals, simply direct competition between them to take more advantage of their opponent than the opponent is taking of them..
Pros: Polite, happy sales staff
Cons: "Exploit the unwitting customer" sales model
more