We'd had good luck with this company awhile back with a dryer problem. The repairman who came out was courteous and competent and didn't try to rip us off. Our most recent experience with Allen & Sons was a whole different story. The repairman who showed up was sullen, barely communicative and lacked the proper tools to do the job. I had to get MY tools for him to use. After I retrieved my tool box, he then proceeded to tell me that the job would cost a minimum of $149. The guy didn't even have the necessary fittings! I did the job myself. It took me 10 minutes. I'll never do business with Allen & Sons again.
Pros: Arrived a half-hour before scheduled
Cons: Incompetent, rude and radically overpriced
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