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Terrible Customer Service - Review by citysearch c | Budget Rent A Car

Budget Rent A Car

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Terrible Customer Service 5/29/2009

My wife and I were in Jacksonville for 3 weeks conducting Market Research. We have rented from Avis and Enterprise in the past, but now own our own business and were looking to save some money on a 3 week rental and decided on Budget. Picking up the car was fine, but upon returning, we were surprised to find the $27/day under-25 fee (amounting to $540 with tax). The initial rental agent did not notify us of this, and the online reservation did not add this in since I made the reservation. When we've rented with Avis, our corporate policy covered the fee, and State Farm Insurance negates the fee with Enterprise. Pros: Cheap Cars Cons: You get what you pay for more
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