WOW! What a completely horrible experience!!!! I have never in my life been treated so rudely. Kathi the nail tech was more interested in upselling me than how I was made to feel. She is rude, pushy and crass, not to mention, my pedicure was mediocre at best. I will NEVER go back to Essentials....I left my pedicure with Kathi feeling insecure, put down and insulted...I cried the entire ride home. Kathi should be in a training video of how NOT to deal with people. I have had many pedicures in my day....most make me feel relaxed and renewed...not this one....extremely disappointing....
more