I have no idea how else to describe this outfit. First, the other glowing reviews on this site are BS. No place can have this many great reviews without a single negative review. It's just not possible.
These guys essentially work out of short-term office rentals (which is fine) but it makes them difficult to get hold of when you want your stuff back. If you use them, be sure to expect unreturned phone calls and emails. They miss deadline after deadline, completely disregarding any promises for when your items will be done. When they miss a deadline, they always have an excuse, such as "I wanted to make sure your item was altered by our best seamstress, and she was out of town until yesterday." Or, "We had a family emergency." I thought it was a fluke the first time, but the second time it can't be. The first time, my suit was supposed to be done in three days, but they didn't have it ready until a week after that (which caused me to miss the reason I needed it altered in the first place). The second time, my slacks were supposed to be done in two days (a simple hem job), and they didn't return my phone calls for a full week to let me know when I could pick them up. I understand that things come up for people, but it's unacceptable when things come up every time. The quality of their work seems fine, but I'll never use these people again.
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