I've been a customer for over two years and everything was fine until recently. The corporation now has franchises and they back stab each other and the customer like evil step siblings. I (thought) I bought a package at the newly franchised Wedgwood branch and was later told when I went to use it at U-dist that it wasn't honored there. So I go back to Wedgwood to use it and am informed the salesgirl made a mistake and I was undercharged (not my mistake). So my option is to take less tans than I paid for OR PAY MORE FOR WHAT I WAS PROMISED. Typically, if an employee makes a mistake it's not the customer who is punished/ripped off. I ask for a refund and all told the corporation does not offer refunds, but wait, THE EMPLOYEE MISREPRESENTED THE PACKAGE TO ME AND TOOK MY MONEY. I go to the u-dist location to when I'm given some initial sympathy and apologies for what the evil stepsister salon in Wedgwood did, then they try to sell me another package for MORE MONEY! I cannot believe this company and it's sales staff! Lesson learned: get a copy of all sales agreements and print out or written agreement of number of tans and keep track (or they will delete them from your account). Better yet, DONT SIGN UP FOR ANYTHING!!!
Cons: terrible customer service and lies!!!
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