On April 29, 2009, I decided to surprise my husband with a brand new designer platform bed for our bedroom. The saleslady was almost certain that the bed would more that likely fit in our car. Once, we arrived at they were front of the store and actually got to see the actual size of the boxes, we knew instantly that it was not going to fit in our car. We were given a couple of options, one in which we definitely were not going to consider. we were told to have everything delivered for 100.00 dollars only after paying 400 for the bed frame and slates. We made an agreement with management to come back and get our paid merchandise being as though we would have our suv. The very next day, it was a terrible storm, and we did not want to risk carrying anything on top of our vehicle, so we decided to return the next day. The very next day the store manager called us to let us know that they were refunding our money and the items were being put back in stock. Now, this doesn't sound that bad does it ? Well, would u believe it if I told you that we were told that any store bought item would be held at a storage cost of 20.00 per day after if the merchandise was not picked up. In addition, to that the store manager was very rude and nasty, and even accused me of lying about the thunderstorm that took place on the evening of my original pick up date. This so called manager even went out of her way to ask one of the employees in the background if it indeed rained or not, and felt stupid when the person confirmed that it did rain. After, hearing all of this I was highly upset with her and made a conscious decision to make noise about the whole establishment. We live in a very crucial time and I think that it is very imperative for businesses to keep all of their customers. At this point, I will not recommend anyone to shop their because of the experience we had. I have been shopping at ikea for over ten years and one incident has cost them a customer. Today, is April 28, 2009 and we are going to pick up the merchandise and this will be the last time that I return. To sum it up, I don't recommend this place to anyone who cares about customer service support.
Pros: reasonable merchandise
Cons: misleading policies
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