I had done a great deal of prep work so the ladies could get to all the surfaces. They were done in less than two hours and asked to do a walk through. I am uncomfortable with that as I think the cleaner should do a walk through and make sure everything is done. I said if I found anything I would call her the next day. Well, after a well needed nap, I was able to really inspect the house. They did a horrible job! They totally missed some areas. The dusting was very poor and missed spots on almost every surface they did clean. They didn't mop the corners in my downstairs area - even the ones very easy to get to.
I called the next day to let Katrina know, then had to leave for an appointment. She did return my call, but did not leave a message. I got home around 5PM and emailed her with a list. She did not respond either to call again, or to my email.
I live pretty far out, but am willing to pay trip charge. She only wanted to come once a month, even though I requested every other week. She was also very defensive when, while she was cleaning, I asked if she would dust the way I like it done. I did not push the issue, wanting to trust that she could do a good job her way. Overall Katrina has been very unprofessional and seems satisfied with doing a poor job.
Pros: Nice people
Cons: poor job
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