The animals receive exemplary care, i only wish the same could be said for the owners. You are not greeted with a smile, or a hello when you walk in the door. Everyone looks very unhappy. And like they would rather be anywhere else.One of the receptionist is borderline rude with her tone and the way she addresses you on the phone and in person. I will NEVER deal with her again.
The Doctor and the Vet Techs in back when you see them are amazingly friendly and happy and so nice. A BIG contrast to what you are greeted by at the front door.
I am really sad that just for those reasons alone i may have to go somewhere else. But when you come in worried about your animal, and to have the ""debbie downers"" greet you at the door it does not instill positive thoughts.
I do understand having a professional attitude. But to ignore people when they walk in, look at them and WAIT for them to say what they need, with no, Can i help you, Hello, How are you today, No greeting at all, THAT is unprofessional.
There is no above and beyond from the reception staff for the people. For the prices you would think someone OTHER than the doctors or the techs could manage a smile. Its sad when the most welcoming part of the reception area is the resident animalt. At least it greats you warmly.
Pros: Best Doctor, Best Care for animals, AWESOME Techs
Cons: reception staff, lack of friendly attitude, borderline rude
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