I had my surgery scheduled for over 2 months. On the day of my pre op cash payment was made in full. A few hours later I get a call that they are bumping me out of my time spot for surgery because someone else is adding a procedure. When I let her know that I could not shift the time because I have children, her attitude was OH Well! I let her know that if I could not get my original time slot that I might have to reschedule. She assured me that I was not getting my original time and if I had to reschedule fine. I already have my time scheduled off from work, my husband took time off. I can not believe that such a great doctor employs such crummy and rude office staff. What is the point of making an appt if they can just move you around.
Pros: Dr. Straka and his nurses are awesome.
Cons: The office staff is very cold and rude.
more