I called Stephen about a solution to cleaning my shade which was water damaged. I thought I needed to purchase a new one. He could not have been more helpful with options on how to salvage my shade and explained the proper way to clean it. Well, his solution worked and I have Stephen to thank. He solved my problem and did not try to sell me a new shade like everyone else. Once it was cleaned, I had a problem with the spool which was my fault and had to be aligned and fixed. I again, called Stephen and he was able to take time out of his busy schedule to fix my shade on the spot. On another occasion, I popped in on Stephen and asked for his advice on removing my shade due to another water leak. Without hesitation, he came to my house and took down the shade. I must add .... this was a HunterDouglas Shade that I had not purchased from Stephen. Unbelievable in this day and age. His help and professional understanding of my problem won me over.
Pros: Incredible Customer Service!
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