I asked this place to remove my original tint and reapply a lighter tint on just my FRONT 2 WINDOWS to stop getting hassled by WA. county cops. Prior to going here i had 15% on all windows. They failed to make a courtesy call or even read their so called notes on their computer before they removed the tint on all 5 of my windows. I made it clear that i needed my car back ASAP and they waited for over half of the day before notifying me that my car was done and i actually had to call them myself to see what was taking so long as they quoted 2 hrs and it had been over 5 hrs. Then to top it off the first thing the Alexia said when i arrived was ""dont worry everything is fine w/your car no worries we are gonna fix it @ our expense"".
Now as a customer what would be your first thought?? Whats wrong? RIGHT!!!!! Well thats when i found out about the tint being completely removed from all windows w/o my consent. my rear three windows were perfect and had no issues until now.
Next i took my car back to have them re-tint it the rear windows back to where they were & the closest they could match to my original tint was 20%. I couldn't leave their shop either of the 2 times i had gone there i without having to have some incompetent worker come out a remove over a dozen large air bubbles from my windows every time. After having to deal with this shop for over 2 wks their work quality declined every time along with their customer service.
I took my car in after 3 days of having them replace their second screw up and again i still have air bubbles and my tint looks like masking tape they tried to stick but couldn't, there is peeling that is occurring & all Alexia could say was ""give it time it will go away there is no problem with any of your windows, it takes three weeks for the tint to set then come back if you still have issues"". Their policy is to come back within three days if there are any problems.
Not 1 time did any of the owners or workers in this place ever apologize for all the screw ups, poor work or inconvenience this has caused me. Because of them i now have 3 different shades of tint on my car instead of just 2 different shades. I regret ever setting foot in that shop & especially leaving my car in their care. The person who recommended this place to me has cost me over $200 as i have had to take my car to an experienced shop to fix the screw ups and crappy work. All i can say is never trust your vehicle with Alexia's they will just cost you more money and headaches in the end. Not to mention the last time i was there questioning the final application (peeling, bubbles) Alexia was defensive & proceeded to call me "" A crazy BIT@H"" and that i knew nothing about tinting, as customers all that we need to know is that there shouldn't be any of the imperfections that i had (peeling, bubbles). We should be able to expect the same quality from any tint shop. The original tint work i had done @ Elite Tinting had no issues what so ever. I know wish i would of just taken the time to drive out there to have them do the work with competent workers & real customer care.
In summary, if your trying to save a few bucks make sure you remember that you'll be getting what you paid for.........CHEAP, CRAPPY WORK from a shop that is smoke-filled and all employees look high. and that is NO JOKE either.
Cons: EVERYTHING YOU NAME IT
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