I also was surprised to read some negative reviews - my experience at Harbor has been uniformly excellent. My roommate joined in about 2002 and when he moved out passed his membership on to me several years later, and they didn't raise the rate, which I thought was incredibly generous. When they raised rates on personal training (to what I think is still a very reasonable rate), long-term clients still pay less than new ones.
The reception does have high turnover, but everyone who works there is friendly and seems to learn clients' names quickly, a nice touch. Some of the equipment is old, but it's still functional, and over the last several months they've been bringing in a lot of new machines to upgrade.
My one complaint would be that the variety of classes isn't so great, but there are still some good ones - just not as many as you might get at a bigger place with more space.
Pros: friendly staff, good equipment, pleasant atmosphere
Cons: not much variety in the classes
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