I ordered a replacement glass for our fireplace and was quoted a price of $200.- and a time frame to get the item of one week. One month later when it was finally in the store (nobody called me to let me know, mind you) I sent my wife to pick up the piece of glass it was first of all not in the condition in which I ordered it, it was handed to my wife without any wrapping or box or padding - just the plain heavy piece of glass while she was holding my infant son and had my toddler by the other hand. The price was suddenly to be $260.- which had never been discussed and which I never would have agreed to AND to my utter surprise my credit card ( I had given the owner the credit card number as a deposit when I placed the order) had already been charged in the full amount without my consent or signature. I had never been handed a workorder or bill or anything of that sort. Where in the world can you charge a customer any price you like without their knowledge, consent, right, reason or signature? When my wife wanted to know why the bill was now to be $ 260.- the owner screamed at her in front of my kids and stormed out of the store to the street, saying ""The money is non refundable, I will call you later"" and left my wife standing in the store.
Pros: The store assistant was actually rather nice
Cons: Expensive, Illegal performance, rude owner, bad service
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