I first went to Spa Visage for a facial in November 2008. The esthetician was very friendly and did a lovely job. I left totally relaxed. By the way, I was very impressed that even though she gave me a list of suggested products for my skin, I was never pressured into purchasing anything.
I went back the next week to have a manicure and a set of acrylics done, with the intention of having them refilled the day before my wedding and getting pedicures with my bridesmaids. The girl was very friendly, so I didn't mind when she had to take off half of the nails and redo them. I figured it was just one of those days for her, it happens. On the drive home, I noticed that the acrylic on my thumb was peeling up. Within a couple of hours, all of my nails were coming off. I have friends who do nails, and they said that it was likely the girl simply didn't wipe the oils from the manicure off enough, so the acrylic didn't adhere well. I was annoyed, but again, mistakes happen. I called the spa and asked to speak to management. I explained what happened and was told that I was probably being too rough with them. Wait, what? I hadn't done a thing other than drive home and sit on the couch! Eventually she told me that I could come back in and they would soak them off for free, but I would have to pay if I wanted to have them put back on. Seriously? It's not like I asked for my money back, but I do think they should have been willing to do the service correctly! Needless to say, I refuse to return for anything at this point, and have found a much nicer place to have my nails done.
Pros: Nice atmosphere, good facials
Cons: Management will not help you if you are dissatisfied
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