Before I saw this listing, I began to wonder if maybe Towne Taxi might be based out of another state, one in a different time zone. I couldn't imagine any other reason why their drivers were perpetually late (by 20+ minutes-EVERY TIME!!). I work for a large office that held a corporate account with Towne Taxi, and we gave them a ton of business, but apparently it was not enough to get them here on time. The operators were rude, and unappologetic, and would never even answer the phone until after it had rang for at least 2 minutes. That must be a part of their great customer service training. I could understand if it was 2 am and the phone rang continuously, but these instances all occur between noon and 5 pm! Their excuse is always a snotty retort of ""well, we're busy."" Well, then hire some more operators! Perhaps the reason they have neglected to add more operators to take calls is because they are losing business because their service is a total joke! Besides being late and rude, they can never find the correct address - and they come to our offices at least once a week! We had a large meeting last month and needed 5 cabs in one day - only one came to the correct address! If you're looking for a reliable cab in Cincinnati, I suggest looking elsewhere, unless of course you enjoy being late for your flight/event and being treated as though you are not worth their time. Save yourself the headache!
Cons: Where do I start...LATE, rude, awful customer service...
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