The food is good yet overpriced. It might even be worth overspending a little except for the fact that the customer service and management is horrible. The worse I have seen in a while.
I have eaten at other Ruggles locations and have never had any issues. I have eaten at the new Ruggles on Alabama st. diagnolly across from Whole Foods twice so far and I refuse to go back. My first experience, I was pressed for time. I called in a to go order one hour ahead of time letting them know I would not be able to pick up the to go order for about an hour, hoping they would simply have it ready for me by then so I could pick it up and go. When I got there to pick it up they told me they through it out because I ordered it an hour ago and they didn't think I was coming to pick it up. I made if very clear on the phone to the person taking the order. Seems like that would be something to note. I waited about 30 mins for my food so I was late getting to where I needed to go later that evening. They offered me a free dessert for the next time I came in. I didn't get anything on paper or even a name to redeem my dessert but had planned to never return anyway.
I made a bad choice of picking up lunch there today. I thought it had been long enough maybe I needed to try again. I ordered a house salad with grilled chicken to go. They said it would be ready in 10 minutes. I arrived 10 minutes later, paid, and they told me it would be right out. I happen to notice a black bag with a ticket on a shelf behind the counter, which looked like a to go order, and wondered why she didn't check to see if that could be mine. 20 mins later I finally went back to the counter to ask her to check on my salad because my lunch break was now almost over. She said they were checking on it now. She walks up and asked another employee about it the other employee looked at the black bag I saw when I first got there... It was my salad. Had been sitting there the entire time.
Pros: The food taste good
Cons: The worse customer service ever...over priced
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