These are the most dishonest people I've ever dealt with. I paid for the "service" that comes with a set of new tires. Ever since, I've been changed for tire rotations. The so-called "service" that I paid for, was supposed to cover this. That's not the half of it though. After 10,000 miles on my new tires, the wear was so bad that I had to buy a whole new set. It would appear that even though I paid for alignment and tire balancing when I bought my new tires, it was never done. Now I've got to buy new tires only 10,000 miles later. Trust these people like you'd trust a snake.
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