We had been going to this vet for 3 years. We had a older cat that came to them with skin problems. No vet could figure out what her problem was, but they treated her the best she could. We had to put her down and they were very sweet to us during that hard time. The only major problem we had with them with our cat was when we boarded her in their kennel. When we picked her up she was COVERED in scabs and was sick. We considered this odd because they knew of her condition (since it was her vet). We even had them make note of it. My husband took her in to Dr. Pavlov, and he gave us meds for her without charge.
But in the case of our dog, we've had an issue. We took our dog to their kennel for 10 days. He went in completely healthy. When we picked him up he had lost almost 10 pounds. We never received a call or were told about his weight loss. We got him groomed and you could see every rib and his spine. Once again, my husband took the dog in to show Dr. Pavlov the severity of the weight loss. They ended up refunding us the money for the kennel because of this. We decided to keep him as a vet, but no longer kennel any animal there. We didn't have a problem with the doctors, just the kennel techs.
A week ago we went in to get our next batch of heartworm meds for our dog, and were surprised to find out they had closed our account. They never even told us. Instead they waited for us to come into the office. Luckily for them, we are not people to make a scene. But, we found this to be very unprofessional. It is ultimately their decision (or ours) when it comes to closing an account. But a good business would inform us of that ahead of time instead of making us wait in a long line to find out this information.
**Since we picked up our dog from the kennel, we have had a VERY difficult time helping him gain the weight back. He has also started to show signs of being very sick. A part of me wonders if he caught something in their kennel (since he is an indoor dog). His new vet should inform us tomorrow.
Pros: Easy to get with an appointment
Cons: Never getting the same vet, bad kennel service
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