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Poor Customer Service - Agressive Host - Review by citysearch c | Basha Cafe

Basha Cafe

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Poor Customer Service - Agressive Host 3/1/2009

- Good tasty Lebanese cuisine, priced correctly\r - No beverage menu available, no professional menu for food, no professional menu for wine, no proper restaurant napkins.\r - Host who is also the founder and director of operations for Layaleena (their live entertainment) is an aggressive alpha male type. Not warm and welcoming but more inquisive and kind of rude and confusing about their pricing policies\r - Pricing: they require a $15 cover charge \r + whatever you consume at the bar \r + a minimum of $20 if you sit at a table\r + 18% gratuity that they include in your bill for you \r - Waitress: average service\r - Place is average, nothing special, a bar and an open space (square/rectangulaire shape) with average furniture. Their back door opens in the middle to a non heated hall where they have their restrooms. If they have it open you will need to have your coat on because it gets very cold in there.\r - Entertainment: it says on their website that it starts at 9pm (if you ask him the host will tell you it will start in 5 minutes!). I was there on a Saturday, I arrived at 9:15 pm and their entertainment never started until around 11 pm.\r *They had a band of 3 musicians/back singers: two were both lousy singers and musicians and the one musician that played Derboukka was terrific.\r * They had a young lady that sings with the band: her voice is beautiful her outfit was not.\r * They also had a belly dancer: She was very good\r - Overall the ambiance was kind of stiff not really fun and relaxed. Not one customer got up and danced. Would I go back? No, it was not fun.\r One funny note: I don?t know what it was but there a bunch of men working there, all spiffed up in business suits and running around the whole evening! more
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