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Customer service? good joke! - Review by citysearch c | Discount TV Repair

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Customer service? good joke! 3/18/2009

I took my plasma tv over to their shop on Valley View on a Monday, the guy upfront told me they were going to have my tv fixed by Friday, I called Friday afternoon to get a status on my tv, the guy told me that they didn't have time to put the new part in but to call back on Monday. I called Monday afternoon again to ask if I could pick up my tv, but once again it wasn't ready and said that it would be fixed by Friday (it would have been two weeks that they would have had my tv), so in my frustration I asked him if I could pick up my tv to take it somewhere else his manners and courtesy went out the window, all he told me was ""no, because I need time to put it back together, call tomorrow afternoon to check on it"", today (Wednesday 18) I went to get my tv, I gave him an extra day to put my tv back together and get it ready for pick up, when I get there the guy starts telling me in a loud voice how I was supposed to be there the day before, that he waited for me all day long and I didn't show up that it didn't matter where I took my tv I was going to get the same answers because I was being so impatient and needed to relax..on top of that they scratched the front of my tv and left marks on the screen!. I will NEVER do business with these people EVER again..and I would NOT recommend them to anybody. more
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