I had $6500 worth of windows installed in my home. Everything went well until I found that one of the windows was broken. I called Shane and asked what I needed to do to have it replaced. He was extremely short and unhelpful. When I placed the order for the windows, one of the reasons I went with Stratton Exteriors is because I was assured that everything would be taken care of if something went wrong. What I didn't realize is that replacing a faulty window would require multiple phone calls (one of which was the rude phone call to Shane), picking up the window myself, and installing it myself. This company has no intention of caring for customers after the sell.
Pros: Example: best croissants in town
Cons: No Service After the Sell
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