I came to Shag with a gift certificate from my boyfriend and I expected them to be somewhat hoity-toity due to their television exposure and such. Not the case, Albana was very kind and friendly and made me feel very welcome. She colored my hair and asked me my preferences, made suggestions, and showed a book of color samples. She made me feel as if I'd known her for years. Nate was not as talkative, but that was fine with me. He did a great cut and I trusted his experience. It was also nice to sip on a cappachino during my appointment. I'm not sure of the receptionist's name, but she was very kind and helpful. A mistake was made with my gift certificate and she made sure to clear it up which surprised me. I think many salons might have not even looked into it thinking they would make an extra $120. I will definitely come back. The only drawback was that some staff had a certain celebrity-like sense of entitlement which made me somewhat uncomfortable. Will definitely come back because of Albana.
Pros: Helpful and bubbly staff
Cons: Some staff snooty
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