Interesting... I had the same experience with a salesman named Phil as well from the same dealership. \r
\r
I feel for sale people during this economic time but the reality of it is that it's a consumer world right now and the sales folks are just living in it. I'm not saying it's right or fair to them but it's the reality. We are idiots if we don't weigh our options as consumers. The fact is that everyone wants and needs our business and that's a very strong negotiating place. On top of that if the customer service begins to lack in any way on any one of those negotiations that to me is a red flag. \r
\r
My experience with Phil was I received a quote from him and all was well. Following getting far superior quotes from other places we were considering going in another direction. When I sent Phil the email he sent two angry response emails back. I would not dignify either with a response. The one thing I will say is that within one hour of Phil's unprofessional emails I received a voice mail from the internet sales manager letting me know he had been reviewing the correspondence between Phil and I and apologized for Phil's unacceptable emails. It saddens me that my unfortunate experience with Phil was not the first and that five months later he is still working there. \r
\r
The lesson in this is that times have changed and true competitive pricing and outstanding customer service must take center stage. I believe that today’s consumer does research and will wait to get the best deal. It's up to the dealers to train their sales people to change the way they react to the consumer. \r
Cons: Poor
more