1) Perillo BMW had my car for 5 days before even starting on working on it!
2) They didn't even allow me a loaner, and instead referred me to a nearby Enterprise.
3) In addition, they curbed and scratched my wheels, and all they could say was, ""this has never happened before. We've never had problems with this shop."" (They sent my wheels to some shop to be inspected, without even telling me). Why? I don't know. They told me the damage was there already. Perillo staff, I check my car every time I enter and exit; I know the deficiencies so don't call me a liar!
4) Creaking sounds started to occur whenever I would go up or down a driveway or alley - may be coincidence or it may not be.
5) Four miles were put onto my car while it was at the dealership! This was totally unaccounted for. Can you say, joyride? Yes, they fixed my car, but I they returned it with additional damage and took no responsibility.
When I retrieved my car, there were food crumbs inside, and dirt on the interior doors and front seats. They didn't even bother wiping it off! I had to point it out for them to do something!
I talked with the mechanic, and I talked with the manager. The service rep was the only one that was nice, but he did all he could. Management doesn't care about my complaint because they are the only BMW dealership in Chicago. Perillo BMW gets so much business because of it's location. but they SEVERELY lack in customer service. Apparently, I'm not the only one with a bad experience.
I understand that Perillo BMW deals with more customers than suburban dealerships, but CUSTOMER SERVICE is extremely important! Pay attention to ALL of your customers rather than the majority.
Word of advice: go to a suburban BMW dealership rather than a metropolitan dealership. NEVER trust Perillo BMW. Even with a further drive, you won't be disappointed with the service compared to Perillo's lack thereof.
Pros: Exterior was detailed
Cons: Damaged my car, interior was FILTHY
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