We know it’s a bit unorthodox for us to write a review about ourselves, but the purpose of this is to provide our side of the story regarding the negative review left by pointloma45. This customer ordered sandblasted cedar doors from us, and when we delivered the doors, the customer was very pleased and happy. A week later, the customer called and said the sandblasted cedar was not even. We happily sent our best shop man to the job site to fix it at no cost even though this was an extra service. The customer thanked us and told us he was happy with the job. However, a month later, the customer called us back again to complain that he was still not satisfied. We sent our best man back out there again at no charge, but told our customer to make sure the job was complete to his satisfaction before sending our man back. The customer did so and later called us to express what a marvelous job we did and thanked us again. If you can believe it, the customer called back a month later stating he wanted us to send our man out a third time. Believing we were being a bit taken advantage of by someone who could never be satisfied, we declined to send our man out, especially since we had already lost hours of shop time and money. As a result, he wrote a negative review about us and later sent an extremely long letter to us threatening legal action. In our 34 years of history, we have never been sued by any of our customers, we guarantee our products, our excellent service, and although we believe the customer is always right – we concluded that this customer was too much, unreasonable, and unjustified. However, we sent our man out one last time, again at no charge, and to this day; we haven’t heard a single peep from this man. We hope you disregard his negative review, and stop on by if you have any door or window related needs or questions!
Pros: We care about our customers
Cons: What are the drawbacks?
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