My husband and I were thrilled to be a part of a HUGE wedding hosted at the Inn -- a place we've been to many times over the past 20 years.
Since virtually everyone arrived at the same time, there was a line of cars for the valet. We turned our car over. About 6 hours later we went to get our car and, strangely, the valet pulled the car past us and opened the passenger door from the inside. I didn't notice why he made that move until we got home. The ENTIRE RIGHT QUARTER PANEL of my car was smashed.
We contacted the Inn the next day. They listened to our story and we followed up with the appropriate estimate for repair. Then all of our subsequent calls and emails were ignored. After months of effort, we were finally able to speak to the owner who declared that this had never happened before, so it couldn't have happened now. That was the last we have ever heard.
Considering the size of the wedding and the amount of money they made, one would have thought they would accept the responsibility and use their insurance to cover the damage done by their valet.
So, after 20 years of going to the Inn, we will now never return. We'll be too busy spending $1,100 to repair the car.
Oh, and by the way:
The Inn of the 7th ray was closed down by the health dept on Thursday July 25 2008 for unsanitary conditions (an infestation of r oaches). You can confirm this with the Los Angeles County Health dept or The Topanga Messenger.
* Pros: very high prices
* Cons: unsanitary conditions
Pros: Very pretty and the worst service across the board!
Cons: Lack of integrity and responsibility of the owner
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