As a former enlisted military & current military spouse, I am new to the San Diego area and have had it with the military doctors! I was invited to a ""Spa Day"" at this place and decided to accept the invitation. I was very impressed at the young, fresh-minded organization that I witnessed that day.I thought to myself, ""This can't be a dr's office."" Afterall what dr's office offers a spa day? That's what I asked Dr. Janette Gray directly. She then explained her idea of integrative medicine and introduced me to just about every person there (she knew everybody's name) from her office manager to other patients that were participating in the spa day! WOW! I made up my mind, i was hooked! Now I still did my research on her & CHWB and found this website. I was shocked at the lame ratings! I decided to call and figure it out for myself. I admit having a hard time trying to get thru on thier phones. I went online to request an appointment and was responded to the same day and was able to get an appointment within 8 weeks and was advised if I urgently needed anything sooner they would be able to get me in for a ""quick"" appointment if needed. I asked about the phone system and they advised me that they had chosen a company that provided bad service. Plain and simple. I think that people need to be more understanding.If as a new patient I can overlook this MINOR imperfection, existing patients should quit being babies and be patient patients!
Pros: knowledgable staff & more than adequate facilities
Cons: witnessing overly dramatic patients while waiting in the lobby! Uggh!
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