We went to Golden West Cafe one weekday for lunch and had the worst service (we?ve been going there since they were a hole in the wall). We arrived before noon specifically because we have a 2-1/2 year old and wanted to avoid a long wait and the subsequent toddler meltdown. We were seated and our orders were taken quickly enough but we sat for more than 45 minutes waiting while other tables were getting their food (our waiter apparently forgot to enter our order into the system). He apologized repeatedly but offered no comps and would not answer a direct question as to how soon our food was coming. Finally we left before our food arrived. My son had the predicted meltdown as we were leaving. I wrote the restaurant with my complaints but very surprisingly, they did not deign to respond. Ever since they moved to the bigger place, service has been poor and the food quality has steadily gone downhill. Never going there again.
Pros: food's ok
Cons: service is bad, bad, bad
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