I made an appointment for consultation, after the consultation the staff are so booked that they don't have time for facial or scalp massage! I don't think they want to accomodate their customers. So far I feel discourage with customer service in O.C. I'll try it in San Diego, I might have a better service there. This spa shouldn't be in business.
Pros: Clean and new
Cons: Staff are too busy, no accomodation, unfriendly.
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