I had a similar situation happen to me with this company. They were not returning phone calls or communicating with me at all. I contacted the Illinois Department of Finance and Professional Regulation via email, filed a complaint and they called back alright. Go to this website especially if it has been months with no resolution. Go to your states department of insurance, you can google it and report a claim online. Type in: nevada department of insurance, illinois department of insurance, arizona department of insurance etc.
Pros: Cheap, you'll see why
Cons: No one EVER answers the phone
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