I started working for a company in january, of course the only gas service that is available in this part of austin is Texas Gas Service. Well my company moved in on January 12 and shortly after recieved a bill in the mail from them stating for the days of 01/02/2009-01/07/2009. The amount of the bill was 1364.23 for only 5 days. Ok this is a mistake, so we called them and asked them what the deal was. They said they would have someone come take a look and two days later (after 5pm) the person shows up, reads the meter and leaves. Never heard a word back from them. Ok so now february comes and we recieve another bill for 29 days in the amount of 59 dollars. What the f is that?? So I contacted them once more and was hung up on 3 TIMES!!! Finally got ahold of someone and told them i needed to speak with a supervisor now..well we will have someone review your account and call you back..its been two weeks and i have yet to recieve a phone call. So today i call back again and get the same damn run around, well there in a meeting, and voice mails. To anyone else who is having problems like me with Texas gas scamming you out of money and not being able to come up with a liable excuse to the amount of the bills generated, should say something. We cant let them do this to us, sorry thats not ok. They dont try and work with you and anytime they tell you oh well have someone look over your file and call you back they are lying all there doing is sitting on there lazy asses not doing jack. The customer service people are flat out rude..hey if you dont want to work there quit!! And even the main office in el paso is horrible..great way to run a company jack a**. Thats ok go ahead turn off our gas we can buy electric heaters if it gets cold...at least our electricty company doesnt screw us over!!!
Pros: Nothing
Cons: Everything under the sun!!!
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