Ok, as most of us know, moving is stressful. It doesn't matter if it's across the country or around the corner, as it was in my case. My appointment was for 12:30 on a Saturday. 12:30 comes and goes and so does 2 p.m.. By this time I am fuming because they were late. I called the only number they gave me and left 4-5 messages, with no return phone call. Their ad advertises they are open 9-5, without specifying what days. I had to be out of my old apartment that day. Hysteria began to set in. Finally, at 2:30, I get a phone call that they just found out about my move and would be there soon. They did show up at 2:45 and I made it clear, I was not paying for more than 2 hours. When it came to disconnecting my W/D, they had no tools on their truck. I spent some time trying to track down pliers. For the most part, the guys were very professional and I came to find out, they were handed my job last minute but they did do a very good job anyway. I would recommend but I would call every day to confirm because they do not fax or email confirmations.
Pros: Friendly, Careful
Cons: Tardiness
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