I do not regularly visit spas or have massages, but was looking to relax and release some of the tension in my back. I was very much looking forward to Rosaline's, given the positive reviews and proximity of the spa to where I live. Needless to say I was highly disappointed from the very beginning.
To start, the place/massage room was not what i expected from a top of the line spa,but I could have let this go had the experience been top of the line. The room was OK, but had a loud fan running which was distracting. The music wasn't exactly what I would have expected, not the soothing spa tunes type. My main gripe, though, is the massage therapist (I wish I recalled her name). From the beginning of the treatment I was made to feel very uncomfortable. As my back is very tight, I was a little tense and jumpy at first as she applied pressure. Rather than trying to adjust to make me comfortable, she repeatedly laughed at me saying "I don't know what to do, I use pressure and you squirm and I go lighter and you laugh!" and continued to laugh at my discomfort rather than adjusting. I had one particularly sore muscle that she kept going after, despite my obvious discomfort and the pain that this was causing me. Today (my treatment was yesterday) my muscles are extremely sort to the touch. I know one could expect some soreness, but I literally feel worse than when I went in. If this wasn't enough, she then began to ask about what I have done to caused me to have such knots in my back as if this was my choosing. All in all, I can honestly say that I did not relax for one of the 60 minutes of my massage. Overall, it was just not the experience I expected from a well rated spa and for the price that I paid. I can't speak to the quality of the other services, but would not recommend massage at this place, and will definitely be heading to Newbury st next time and sorely regret that I didn't yesterday.
Pros: Relieved some tension in my back
Cons: Unprofessional, terrible atmosphere, very uncomfortable
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