I booked massages for myself and two friends that were visiting from out of town, so 3 total. When we arrived, after waiting for 15 min past my scheduled appointment time, I found out there were only two therapists available. I asked several employees while I was waiting if they could give me an update, and was told several times that "someone will be with you shortly". Someone was finally helpful enough to walk back to the front, only to find out the bad news and send me up to talk with the less than helpful front desk girl.
I should have paid more attention to the bad experiences of previous reviewers.
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