I have been visiting this spa regularly for years and have always enjoyed my experience there. However, to my surprise, the service has declined in recent months. The spa has concentrated for many months on expanding the number of treatment rooms, but has neglected the little things that made it special like offering bottled water, chocolates, and a delicious scrub to enjoy during the hydrotherapy soak. That has now been reduced to a cup of (tap?) water, granola bar, sponge, but no scrub rendering the sponge useless. I was very disappointed with my most recent experience and hope that they return their focus to what made them successful to begin with... customer service.
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