I wish I could say that we had a great time at Rey's. Unfortunately, the service was poor and the food mediocre at best. I contacted the manager following our visit but received no response. I had expected at least "I'm sorry for your experience" but alas no contact. In this economy, restaurants and other service providers should make an effort to keep their customers happy. Here's a copy of the email I sent to the Rey's manager:
I am writing to inform you of a poor dining experience we had at your restaurant on 2/13/09. We had reservations for a party of 5 at 6pm. We arrived just before 6 pm and were seated promptly. The host led us to the table, pulled out one chair, and then walked off with nary a word. We didn?t dwell on this too long but we?ve been accustomed to being welcomed, chairs pulled back for the ladies (2 in our party), and a little more courtesy. Throughout the evening, we noticed that he seated other parties quite differently and pulled back the chairs for most members of the group. Each of us had a different entree ?pork chops, pork loin, chicken piccata, French quarter chicken, and eggplant. The eggplant was simply bland, the French quarter chicken mediocre, and the rest of the food was ok. When we didn?t order an appetizer or soup, salad, our server?s expression and demeanor changed from being friendly and pleasant to being borderline dismissive. We decided against desert and his dismissive became, in my opinion, rude and discourteous. He yanked the dessert menus off the table and came back with the check. The manner in which he gave us the check was quite rude ? we had expected a ?Thanks for coming; I?ll take that when ready? or similar. Instead, without saying a word, the check was thrown on the table and he walked away ? w/out a word. At that point we were pretty disappointed with the attitude and left a tip appropriate for what we felt was a poor level of service at any restaurant and especially one like Rey?s.
Pros: Great location, ample parking
Cons: Poor service, hi-brow attitude, so-so food
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