The only reason I'm giving TWC one star is because I don't have the option to give it 0 stars. We signed up with them for internet, phone and cable almost two years ago after have a good experience with them in another city, before moving to Charlotte. For some reason, the Charlotte TWC is much different. The reception on my cell phone is usually clearer than on my land line, the picture on the TV regularly locks up and we have to change the channel and come back to what we were watching for the picture to unlock. And, On Demand works about every other time we try to open it. We have had so much trouble with our service being completely out (no TV, no phone and no internet) and every time it takes them at least 3 tries before they get the problem fixed. I have been fighting with them this week and we definitely are going to switch to another service provider. The only reason we haven't done it yet is because they have provided incentives in the past to stay. At this point, we wouldn't stay with them even if they offered free cable for life.
Pros: convenient to package services.
Cons: unreliable service of phone, internet and cable.
more