This company is awful! Granted, the water is great and their prices are not bad, but the customer service is worse than awful. One star was too many, but i had to give them one to continue with my comment. \r
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I signed up for a free trial, the agent said I would not be billed for x number of weeks, but they started billing me the next day and didn't stop for 2 weeks. They charged me over $300! The only way I got them to stop was to flag my account with the bank with a notice that this company is not allowed to take any more money out of my account. \r
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I called the customer service phone number and talked to (different) people every single day for 2 weeks about this, they all said they would help, and I would get a call back, but I never did. I wanted to talk to some of the same people but they were never available. The only time I got phone calls was from the cancellation department asking me if I was sure I wanted to cancel. \r
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Just beware- the salespeople will say anything and will flat out lie to you. This company seems to be great if you don't have any problems, but if you do have an issue, don't expect to get any help.\r
Pros: the water tastes wonderful
Cons: nothing is worth this kind of aggrivation
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