Me, my sisters, and my mom have been going to Dr. Pavlov's for about 15 years. There really is a Dr. Pavlov, but there are other vets as well. We have never had any experiences with rude staff, or being ""talked down to"". I suspect some of the bad ratings may have been from some of the vets who were not there for long. Over the years we have had several emergencies and lost some animals. The staff was also caring and couteous. Not ovepriced either. Sure the building is older and does not have a fancy waiting room, but you WILL pay extra for that. My cats and dogs sure don't care.
Pros: Great Staff, priced fair
Cons: can't always get a same day appointment
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