Where do I start. I made reservations this past saturday (Valentines). I knew it would be busy but my boyfriend and I love sushi and have been here before. We waited well over an hour past our reservation time. No one seemed to care. The hostesses tried their best. No manager in site. once we sat it took our server 15 - 20 minutes before she came over. She took our drink and food order all at once. We waited another 15 minutes until we got our drinks. Again no one seemed to care! Server was rather rude and very short with us but she was busy. After waiting almost an hour for our food it finally came. The rolls looked sloppy and thrown on the plate. Our tempura rolls and conch on the volcano were ice cold. Our server didn't care. We asked to speak to a manager and were told there was none, but the owner was there. We asked to see him but we were told NO!! What the f***. Absolutely the worst dining experience we have ever had. Not even close. They obviously don't care about the customer. We aren't the only ones that feel this way. I just hope more people come forward. NEVER AGAIN!!!!
Cons: Service, sushi, nobody cares about customer experience. server, manager & owner
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